This is our privacy statement. Please read it with care.
We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is highly valued and securely protected by us. We do not and will not sell your data to third parties.
The prime purpose of collecting your data is to improve your shopping experience, our aim is for you to shop for your favorite products as effortlessly as possible.
This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by NANI. It also applies to any NANI controlled concerns, as well as other offline interactions, such as visiting a NANI store or attending a NANI social affair. Please read this Statement carefully to understand how NANI may collect, use and share your personal information. The terms 'we', 'us', or 'NANI' are each intended as reference to NANI.
The Types of Personal Information NANI Collect
Information you provide to NANI
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about NANI Products and Services or when you contact our Customer Services team for assistance with the products you buy from NANI.
Information NANI collects automatically
We automatically collect information about you, such as Functional Data and Additional Usage Data this regards your use of your NANI Product or information collected by cookies and similar technologies when you use, access or interact with us via our websites. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
NANI does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our website we do not knowingly collect or request personal information from those under the age of sixteen. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and permanently delete the child's personal information from our records.
Customer Interactions with NANI
To make the information in this Statement easy to understand, we have done our best to highlight different occasions when NANI could possibly collect personal information from customers. The customer interactions with NANI are broken down into the following segments:
Learning about NANI
As you gather more information about NANI, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our sales team, physically visiting a NANI owned shop or attending a NANI event. To learn more about NANI Products and offerings, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via Cookies and similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by NANI. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for all who may use it. It is our legitimate and rightful interest to process your personal data for these purposes.
Buying NANI Products
Once you have decided to buy a NANI Product, we offer a way for customers to buy directly from us at www.nanimani.com or at a NANI (or NANI related) retail store. When you buy from us, you may be asked to provide information so that we can complete your purchase.
We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.
Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns and/or exchanges, and other issues related to the purchase of NANI Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of NANI Products.
Getting Help from NANI
At your leisure, you may decide to contact our Customer Service Team for assistance with your NANI Products. To be able to offer you the best service possible, we may collect certain data from you or your NANI Products. We do this with the customer in mind.
We collect: This may include contact information, such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with the NANI Service Team (including voice recording if you call Customer Service Team in business closed hours).
Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and product questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.
How We Use Personal Information
NANI uses the data we collect to provide you with the Products and Services we offer. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
NANI uses the data for the following purposes:
Providing our Product Experience
We use data to provide, operate, support and improve the NANI Products and Services we offer. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer enquiries, diagnose Product problems, organize the return of customers' NANI Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate and rightful interest.
Security, Safety and Dispute Resolution
We use data to protect the security and safety of our NANI Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate and rightful interest.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate and rightful interest.
Communication, Marketing and Advertising
NANI does not and will not sell personal information about our customers ever.
Legitimate and rightful interests
We may use your personal information for our legitimate and rightful interests. For example, we rely on our legitimate and rightful interest to analyze and improve our NANI Products and Services and the content on our websites to send you notifications or information about NANI Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
Where we process your personal information based on our legitimate interest and no opt-out mechanism is available. You may exercise your right to object by sending an email to email@example.com.
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
you can ask us for a copy of the personal information we hold about you;
you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.
We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting firstname.lastname@example.org.
If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by sending an email to email@example.com. If you cannot access certain personal information collected by NANI, via the NANI account you can always contact us by sending an email to firstname.lastname@example.org. We will respond to any request to access or delete your personal data as soon as possible.
Your Communication, Marketing and Advertising Preferences
You can opt out of receiving direct marketing communications from NANI by following the instructions included in every email sent to you via the “Unsubscribe” link. We respect your choice, and we will stop sending you promotional emails the moment you unsubscribe.
Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, NANI Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as safety issues.